The Manager of Patient Access is considered a leadership position that provides support, direction, and focus for the staff involved in all areas of patient access. The Patient Access Manager works collaboratively with the facility service departments, referring providers, and patients to facilitate ease of access to services provided by the facility. This position is responsible for the staffing, and management of daily activities to produce successful outcomes of all patient encounters. This position measures productivity and outcomes. Managers are expected to monitor adherence and compliance to CHRISTUS standards, directives, regulatory requirements and other guidance that mandates requirements governing such processes. This position also works to ensure that financial performance objectives are achieved that are related to revenue cycle initiatives. The Manager of Patient Access is expected to maintain effective professional relationships with other department leadership, share ideas, and implement actions related to the patient access functions. The ability to communicate effectively with all types of people at all levels is critical. This position is expected to provide the leadership needed to promote a team work environment.
Patient Access is responsible for encounter creation management to include scheduling functions, pre-registration, registration, insurance verification, pre-certification and authorization, calculation of reimbursement and patient responsibility, collection, posting, reconciliation, and successful billing. Numerous regulatory requirements are included in all these process and Management is expected to monitor for compliance.
· Bachelor degree, business related preferred or equivalent hospital leadership experience required.
· Must have extensive knowledge in all areas of Patient Access functions, including registration, reimbursement/payer guidelines, and billing and collection processes.
· Knowledge of governmental, federal, state and local regulations related to admissions.
· Must have the ability to effectively communicate with all levels of associates.
· Excellent oral and written communication skills required.
· Must have practical knowledge of common office software applications including Power Point, Excel, Word, etc.
· Minimum of 8 years management experience within the healthcare industry to include:
· Knowledge of inpatient and outpatient scheduling
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and performance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, theref...ore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.