Responsible for greeting patients on the phone in a warm friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial information while scheduling appointment. Other responsibilities may include triage of patient calls, returning messages, scheduling follow up tests, referrals and prior authorizations. Computer entry of new and updated patient demographic information. Prepare medical records for clinic visits by compiling information from various sources.
EDUCATION: Proof of completion of high school or GED required. Successful completion (by means of a certificate) of an accredited medical assistant program of study inclusive of the required skills. Medical terminology required.
CERTIFICATION/LICENSES: Medical Assistant Certification and BLS issued through American Heart Association required.
SKILLS: OutstandingService Excellence skills to guarantee quality patient care and patientsatisfaction. PHI Strong organizational skills; excellent verbal, written and interpersonal communication skills required; ability to work collaboratively with others; ability to work independently, asserts initiative on performance improvement opportunities. Ability to navigate through computer software by use of a mouse, keyboard or stylus and windows based software. Ability to read and write in English, bilingual in Spanish preferred.
EXPERIENCE: A minimum of one year of in-patient or medical office experience, including direct patient contact, preferred.
NATURE OF SUPERVISION:
-Responsible to: Manager, Patient Service Center
- Blood borne pathogens: B
General office environment, frequent contact with patients, VDT exposure.
PHYSICAL REQUIREMENTS: Bending, stooping, and lifting up to 35 lbs, reaching above head and below knee level. Utilization of proper body mechanics. Long periods of sitting at times. Keyboard usage with sound ergonomic principles. Must be flexible in work schedule.
Our Mission: WHY WE EXIST. To extend the healing ministry of Jesus Christ. Our Core Values: WHAT WE BELIEVE IN.DIGNITY Respect for the worth of every person, recognition and commitment to the value of diverse individuals and perspectives, and special concern for the poor and underserved. INTEGRITY Honesty, justice, and consistency in all relationships. EXCELLENCE High standards of service and performance. COMPASSION Service in a spirit of empathy, love, and concern. STEWARDSHIP Wise and just use of talents and resources in a collaborative manner.Our Vision: WHAT WE ARE STRIVING TO DO. CHRISTUS HEALTH, a Catholic health ministry, will be a leader, a partner and an advocate in the creation of innovative health and wellness solutions that improve the lives of individuals and communities so that all may experience God's healing presence and love. Our Name and Symbol:WHO WE ARE. CHRISTUS is Latin for "Christ," and proclaims publicly the core of our mission. OUR NAME choice also recognizes the heritage of our two congregational sponsors, the Sisters of Charity of the Incarnate Word in Houston and San Antonio. Jesus Christ is the Incarnate Word, the Word of God made flesh. It is, theref...ore, only fitting that it is in another form of His name that our health ministries are called together. OUR SYMBOL Reflects the healing ministry of Jesus Christ - a combination of a medical cross and a religious cross. The flowing banner on the cross is a common symbol of the risen Christ, while the royal purple signifies Christ. The flowing banner also conveys a sense of motion as we move forward into a new era of service to our communities.