Certified Healthcare Interpreter (CHI) or Certified Medical Interpreter (CMI) – Arabic
Discover Vanderbilt University Medical Center:
Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research.
The Interpreter Services Office provides language interpretation for limited English proficient patients and families in patient care areas. The Interpreter Services Office also helps patients who are deaf and hard of hearing, visually impaired or speak limited English. These services include:
American Sign Language (ASL) interpreters
Readers for patients who are visually impaired or blind
Assistive listening devices
Patient Rights and Responsibilities documents in Braille
Access to qualified interpreters for patients with Limited English Proficiency (LEP)
On-site interpreters for the following languages are available:
Provides language interpretation for limited English proficient patients and families in patient care areas. For more information regarding the physical requirements and environmental conditions for this job, please click here .
Key Functions and Expected Performances:
Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.
Problem Solving/Complexity of Work: Analyzes moderately complex problems using technical experience and judgment.
Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.
Team Interaction: Provides informal guidance and support to team members.
Serves as an interpreter for Limited English Proficient (LEP) patients and families, thus facilitating understanding in communication between people who are speaking different languages.
Adheres to the NCIHC Standards of Practice for Interpreters in Health Care and National Code of Ethics for Interpreters in Healthcare and the IMIA Medical Interpreters Standards of Practice, Code of Ethics and Guide on Medical Interpreter Ethical Conduct.
Interprets for patients and providers in the Clinics and Hospitals via onsite, the telephone or video remote interpreting (VRI).
Advocates on behalf of the medical center and patient by carefully balancing the ethics of patient autonomy and impartiality with need for supporting patient care and well being by intervening to make suggestions to provider as appropriate regarding patient care, accessibility to services and other patient needs.
Provides accurate and complete translation and /or proofreading assistance to staff translator and program coordinator as appropriate and requested.
Understands the cultures associated with the languages he or she interprets, including biomedical culture.
Contributes to the organization by actively participating in process improvement initiatives and shared decision making.
Core Capabilities: Supporting Colleagues
Develops Self and Others: Invests time, energy and enthusiasm in developing self/others to help improve performance and gain knowledge in new areas
Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships
Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences
Core Capabilities: Delivering Excellent Services
Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them
Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions
Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness
Core Capabilities: Ensuring High Quality
Performs excellent work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly
Ensures continuous improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them
Fulfills safety and regulatory requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring
Core Capabilities: Managing Resources Effectively
Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure
Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area
Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities
Core Capabilities: Fostering Innovation
Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches
Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges
Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements
Language Translation: Demonstrates the uppermost levels of expertise in language translation in challenging and complex situations. Displays the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, and interpretations. Often takes a lead role in highly pressurized situations when there is a need to achieve results. Consistently delivers translation results in a creative and imaginative manner while setting a standard for others.
Listening: Demonstrates excellence in listening and often requested by others to summarize and interpret what transpired at meetings and during conversations. Demonstrates reflective listening by using phrases such as "Do I hear you saying....?? or "It sounds like...." Perseveres until all key points are explained. Always gives speakers the feeling of comfort and interest, focusing intently on the subject. Formulates responses and draws conclusions only after speakers are finished.
Patient Rights: Possesses sufficient fundamental proficiency to successfully demonstrate patient rights in practical applications of moderate difficulty.
High school graduate or GED and 1 year of experience or the equivalent.
Certified Healthcare Interpreter, Certified Medical Interpreter
· Positive attitude, can do spirit
· Ability to work our unique schedule without difficulty
· Adaptability to change
· Ability to think on their feet, prioritize based on the needs of the department
VUMC Recent Accomplishments
Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:
· US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology ( Bill Wilkerson Center ), 9 adult and 9 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
· Truven Health Analytics: among the top 100 hospitals in the US
· Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
· The Leapfrog Group: grade "A" in Hospital Safety Score
· National Institutes of Health: among the top 10 grant awardees for medical research in the US
· American Association for the Advancement of Science: 12 faculty members elected fellows in 2014
· Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
· Nashville Business Journal: Middle Tennessee's healthiest employer
· American Hospital Association: among the 100 "Most Wired" medical systems in the US
Vanderbilt University Medical Center is home to Vanderbilt University Hospital, The Monroe Carell Jr. Children’s Hospital at Vanderbilt, the Vanderbilt Psychiatric Hospital and the Vanderbilt Stallworth Rehabilitation Hospital. These hospitals experienced more than 61,000 inpatient admissions during fiscal year 2015. Vanderbilt’s adult and pediatric clinics treated nearly 2 million patients during this same period.
Vanderbilt University Hospital and the Monroe Carell Jr. Children’s Hospital at Vanderbilt are recognized again this year by U.S. News & World Report’s Best Hospitals as among the nation’s best with 18 nationally ranked specialties.
Vanderbilt University Medical Center is world renowned because of the innovation, work ethic and collegiality of its employees. From our health care advances to our compassionate care, Vanderbilt owes its accomplishments and reputation to staff and faculty who bring skill and drive and innovation to the medical center day after day. World-leading academic departments and comprehensive centers of excellence pursue scientific discoveries and transformational educational and clinical advances across the entire spectrum of health and disea...se.
As the largest employer in middle Tennessee, we welcome those who are interested in ongoing development in a caring, culturally sensitive and professional atmosphere. Most of us spend so much of our lives at work, we want to be part of maintaining a workplace in which people support one another and encourage reaching for excellence. Many high-achieving employees stay at Vanderbilt because of the professional growth they experience and because of their appreciation of Vanderbilt’s benefits, public events and discussions, athletic opportunities, beautiful setting and, above all, sense of community and purpose.
Vanderbilt and its employees share a set of mutual expectations that have been created with productivity, legality, fairness and safety always in mind. We believe that our investment in training and compensating employees multiplies in value when we enable individuals to deliver their best performance for the benefit of us all.