Under the supervision of the Vice President of Human Resources, the Receptionist/Human Resources Associate provides top-quality customer service to AHIP member companies, business affiliates, guests, and the general public through serving the office's main reception area. This position is essential to the organization as a whole and helps ensure that calls to the main phone line are handled professionally and guests are treated according to AHIP’s standards of excellence.
This position also provides support for the human resources functions including but not limited to the following areas: recruiting, screening, interview scheduling and Affirmative Action data management.
Ensures calls are expeditiously handled and all guests are treated with excellent customer service.
Professionally processes incoming and internal calls according to protocols.
Identifies areas for process improvement and utilize technology and other resources to help the reception team better serve callers and guests. Catalog and update the front desk procedures manual as processes evolve.
Provides conference room and meeting support, including booking meeting rooms, coordinating A/V equipment, assisting with catering, etc.
Maintains comprehensive knowledge of functions and structures of departments in and throughout the association.
Human Resources Associate Responsibilities:
Initiates the internal processes and data management for recruiting.
Posts and maintains job postings on recruitment websites/publications.
Reviews resume submissions for qualifications and forwards to hiring manager if basic requirements are met.
Schedules interviews and ensures required paperwork is received from applicants prior to interview.
Maintains Applicant Spreadsheet for hiring manager when needed.
Assists Senior Director of Human Resources in timesheet and Paid Time Off (PTO) calendar review prior to bi-weekly payroll processing.
Preparation of Human Resources’ monthly Employee Newsletter.
Supports a secure environment and implement the appropriate security procedures as needed.
Other duties as assigned.
Demonstrated ability to maintain highest level of confidentiality.
Excellent verbal and written communication skills.
Ability to multi-task with strong attention to detail and proofreading, and the ability to perform under deadline pressure.
Demonstrates a strong work ethic.
Ability to work independently with excellent organization skills and willingness to take ownership for wide-ranging responsibilities.
Propensity to lead and be proactive when appropriate and necessary.
Possesses exemplary customer service skills and is able to accommodate different situations and temperaments.
Polished interpersonal skills in communicating with a variety of stakeholders (AHIP staff, member company representatives, and others).
Exercises superb judgment and demonstrate professionalism (reliability, appearance, and dependability).
Has a friendly and positive demeanor; is a team player who enjoys interacting with people.
Manages multiple deadlines and has mastered scheduling requirements on a self-directed basis, including prioritizing tasks and making quick adjustments when called for.
Strong computer skills (keyboard proficiency, experienced in MS Office products and newsletter preparation).
5 – 10 years of professional experience in customer service and client relations.
Eight years of experience in position that required the highest level of confidentiality.
Proven experience applying organization skills to improve process or efficiency.
On the job experience substituted for degree.
Significant Work Activities & Conditions:
Continuous sitting for prolonged periods more than 4 consecutive hours in an 8-hour day.
Keyboard use of greater or equal to 80% of the workday.
Percent of Travel:
There is no travel associated with this position.
The purpose of a job description is to describe the overall function and general responsibilities of a job. Job descriptions are used in hiring and training and to provide employees with a better understanding of employer expectations. Actual job functions and duties will vary as job responsibilities and business needs require.
Equal Opportunity Employer
America’s Health Insurance Plans (AHIP) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.
Interested candidates are requested to visit AHIP’s Career Website for further instructions on resume submission.
How to Apply
Equal Opportunity Employer M/F/D/V
AHIP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, disability, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.
In order to request consideration for an opened position at AHIP, all candidates must complete an AHIP Job Application and submit it, along with a current resume and cover letter that includes your requested salary range. We also ask that you complete and return the three voluntary forms that aid us in our attempt to meet our affirmative action goals:
All voluntary documents will be used for Affirmative Action tracking purposes only, and will be held confidentially in our Human Resources Department. They will not be viewed during the hiring process.
Once completed, all forms should be returned to our recruitment mail box at: email@example.com or mail to:
America’s Health Insurance Plans (AHIP) ATTN: HR Dept/HRRHRA
601 Pennsylvania Avenue, NW South Building, Suite 500 Washington, DC 20004
Additional Salary Information: Salary is commensurate with experience
Internal Number: HRRHRA
About America's Health Insurance Plans
America’s Health Insurance Plans (AHIP) is the national trade association representing the health insurance community. AHIP’s members provide health and supplemental benefits through employer-sponsored coverage, the individual insurance market, and public programs such as Medicare and Medicaid. AHIP advocates for public policies that expand access to affordable health care coverage to all Americans through a competitive marketplace that fosters choice, quality, and innovation.