Lancaster Behavioral Health Hospital (LBHH) is a brand new 126 bed inpatient psychiatric hospital opening in the summer of 2018. The facility is a joint venture between Lancaster General Health/Penn Medicine and Universal Health Services.
Lancaster General Health/Penn Medicine (LG Health/Penn Medicine), a member of the University of Pennsylvania Health System (Penn Medicine), is a 631-licensed bed not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare). Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.
Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region. Pennsylvania College of Health Sciences is a private, co-educational, Middle States-accredited four-year college offering a variety of associate and baccalaureate degree and certification programs in healthcare.
A four time designated Magnet hospital for nursing excellence, LGH has been recognized regionally and nationally for clinical excellence and patient safety; and ranked nationally by U.S. News & World Report as one of the nation’s best hospitals in 2015-16 in three specialties.
Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected hospital companies in the United States. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. Our operating philosophy is to build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve. Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers.
LBHH will be a six unit facility that provides highly specialized services which includes multi-disciplinary teams providing high quality, innovative, and evidence based care to adolescents and adults.
We will treat every person who seeks our services with dignity and respect. We will practice collaboration and not control. We will provide evidence based treatments and our core competencies and skills will reflect best practices.
We strive to attract employees who are passionate about behavioral health.
Come make a difference with us.
We are seeking a Director of Performance Improvement who will support our mission, vision & values. The Director of Performance Improvement is responsible for development, implementation, direction, coordination and oversight of the Quality Management/Performance Improvement activities. The primary responsibilities of the Director of Quality and Performance Improvement will be the development, implementation and monitoring of the Hospital’s quality improvement, risk management, compliance, clinical outcomes management, and client satisfaction/complaints or grievances. We are looking to bring on an experienced change agent to assess and improve upon quality measures (including HBIP indicators, outcomes scores, patient satisfaction surveys and follow-up measures) and performance improvement initiatives. Responsible for examining systematic processes that underscore adverse or high-risk events and implement sustainable corrective actions that include process redesign. Provides project management for selected planning and operational implementation of quality initiatives, developing project work plans, analyzing financial impact and communicating progress and any identified risks. Responsibilities also include ongoing survey readiness and the utilization of quality metrics for improvement and to educate all levels of hospital and medical staff in continuous performance improvement and patient safety concepts, processes and tools. Implements data collection methodologies, databases, action plans and reporting strategies. Identifies patterns and trends in data. Facilitates performance improvement teams to achieve optimal improvement. The Director of Quality and Performance Improvement serves as the Center’s Compliance Officer, Privacy Officer, and is a member of the Quality Management team and Credentialing Committee.
The Director of Quality and Performance Improvement will be a member of the Executive Team and report directly to the CEO and work collaboratively with hospital leaders to assess quality management practices.
Bachelor's degree in a related field is required; Master's degree is strongly preferred
Minimum of five years clinical experience and two years quality management experience witha focus on behavioral health preferred
Previous experience implementing systems and processes to maintain compliance with regulatory standards. Familiarity with CMS Conditions of Participation, state regulations, and the Joint Commission process is essential.
Excellent verbal and written communication skills
Attention to detail and understanding of date and quality/performance improvement methodology
Strong interpersonal communication and public speaking skills
Ability to work independently and with others to reach and exceed goals
Computer skills required, including: Word, Excel, PowerPoint, and other applications as needed