With direction from the Operations Administrator, responsible in planning, developing, organizing, implementing and directing the day to day operations of the clinic functions. Accountable with developing and implementing policies related to physician practice. Monitors and reports financial performance of clinic practice. Manages billing and business office functions. Works in tandem with the HR Manager to administer human resources functions for practice including hiring and performance management of staff. Assists with ensuring appropriate compliance with applicable laws and regulations.
Duties & Responsibilities:
Responsible in the planning, developing, organizing, implementing, and directing the day-to-day functions of the clinics and activities.
Accountable for the operation of their clinic(s) to assist in eliminating/correcting problem areas, and/or improvements of services.Assists Operations Administrator in the development and use of departmental policies and procedures, and establish a rapport in and between clinics so that each can see the importance of team work.
Develops, implements, and interprets the organization's policies and procedures to employees, patients, family members, as necessary or instructed.
Assists in the development of the strategic, annual, and budget plans of the organization.
Responsible for maintaining monthly clinic reports: Administrative, No Shows Logs, Referral Logs, ABC Referrals, Operational STATs, Petty Cash Logs etc.
Develops corrective plans of action for deficiencies noted with regard to the strategic, annual, and budget plan.Provides written justification for budget variance greater than or equal to 5%
Oversees and monitors patient flow to ensure efficient, cost effective clinic operations and ensure a position experience for patients and physicians
Resolves patient complaints while adhering to company policy.
Serves on system committees as appointed by the Regional Director and provides written/oral reports of such committee meetings to the Regional Director as directed or as may become necessary.Evaluates and implements recommendation of committees as appropriate:
Always provides administrative input to decisions and direction of committee work.
Avails administrative support to actions and programs cited by different committees/departments.
Keeps Physician Practice Market Manager abreast of requests or topics of 501A concerns discussed at meetings.
Keeps the Physician Regional Director and/or Operations Administrator up to date at all times.
Facilitates the recruitment and retention of medical staff and makes changes and recommendations in such areas.
Coaches and counsels staff as required; provides written documentation to support coaching and/or corrective action sessions as appropriate and according to policy.
Demonstrates commitment to Compliance Program by adhering to the Code of Conduct.
Interviews and selectively hires staff according to the needs of the department