Associate Customer Service Center Coordinator-Technical Support (Shift: Monday - Friday, 11:00AM - 8:00PM)
Universal Health Services, Inc.
March 28, 2018
DRUMMERS LANE CORPORATE
One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
The Corporate IS Department is seeking a dynamic and talented Associate Customer Service Center Coordinator.
The Associate Customer Service Center Coordinatorsupports the implementation of UHS applications. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team. Receives, evaluates and assigns or otherwise addresses Acute Care hospital and Corporate user requests for assistance regarding problems related to IS systems in accordance with department problem resolution and escalation protocols.
Key Responsibilities include:
Researches and resolves Customer Support Center Tickets under the guidance of senior team members.
Gathers all necessary information via on-line request form, telephone calls, facsimile, e-mail or in person.
Escalates and communicates the problem to the appropriate IS staff.
Documents the impact of the problem. Assigns a priority level and resolution target time.
Adheres to UHS Service Level and Change Management Policies.
Establishes and maintains regular communications with Acute Care, BH and Corporate users regarding the description and disposition of user requests for assistance, requiring normal business courtesy and decorum, telephone etiquette, and the ability to ascertain the exact nature of the problem.
May contact Vendor personnel regarding system issues and escalating problems related to their applications.
Working knowledge of report generator applications, Email, Windows Operating systems and Microsoft applications such as Word, Excel, etc.
Supports the implementations of applications and assists by working in the facility Command Center or UHS Corporate to help process issues.