One of the nation's largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World's Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America's Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
The Corporate IS Department is seeking a dynamic and talented Application Analyst I-Cerner Support.
The Application Analyst I-Cerner Support will work as a member of the CIS Support Team, supports the implementation of UHS Acute Care Facilities that have converted and/or are converting to clinical healthcare applications. Assists with escalation of issues and interaction with clinical staff in a professional manner while providing excellent customer service as the highest priority. Receives, prioritizes, and provides timely solutions to clinical application software, interface, and procedural problems/requests identified/submitted by the UHS customer. Monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. Supports conversion activities including end user support, application troubleshooting and application / technical configuration. Provides post-conversion assistance in the resolution of system issues (break/fix, maintenance or enhancement) as requested by the facility or assigned by the UHS Customer Support Center. Implements changes to existing applications as directed by management. Meets deadlines and ensures continued progress toward assignment completion. Shares experience with other members of team.
Key Responsibilities include:
Researches and resolves Customer Support Center Tickets including major application upgrades
Assists in performing routine system maintenance and builds.
Establishes and maintains regular communications with application team and user community.
Demonstrates analytical problem solving
Demonstrates understanding of hospital pharmacy workflow and working
Provides on-call support as scheduled.
Adheres to UHS Service Level and Change Management Policies