Universal Health Services, Inc. (UHS) is one of the nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide. Founded in 1978, UHS subsidiaries now have more than 65,000 employees. The UHS business strategy is to build or purchase health care properties in rapidly growing markets and create a strong franchise based on exceptional service and effective cost control. Our success comes from a responsive management style and a service philosophy based on integrity, competence and compassion

Laurel Ridge Treatment Center is a psychiatric hospital offering a comprehensive continuum of behavioral healthcare services, including acute programs for children, adolescents and adults, and residential treatment for children and adolescents.

The 250-bed, is located on 18 acres in San Antonio, Texas. Living units are located at one end of the campus. The facility includes a school building, gymnasium, recreational facility, playgrounds, swimming pool, ROPES (Reality-Oriented Physical Experiential Situation Course), library, computer lab and dining room.  Laurel Ridge Treatment Center currently has a PATIENT ADVOCATE position available. 

POSITION PURPOSE:  Provides services for Patient Advocacy, Performance Improvement and Risk Management.  Management of all internal office functions.  Coordinates communication and projects between the Chief Executive Officer and other Hospital Departments and clinical staff. 

KEY RESPONSIBILITIES: 

1. Serves as Patient Advocate for the Hospital. Facilitate resolution of grievances within the guidelines of the organization's Patient Advocacy/Conflict and Grievance Resolution policy. Perform investigations and provides complete and accurate documentation in grievance log to include all contacts, demographic data, synopsis of incident, actions taken to resolve and outcome.
2. Analyzes grievance data. Through analysis, identifies and reports personnel or systems related problems. Escalates to management as appropriate. Reports aggregate data related to number and type of grievances, timeframe for resolution, number unresolved, and any other pertinent data to Performance Improvement Committee on a quarterly basis.
3. Provides education to management and staff related to LRTC's grievance policy and procedure.
4. Assists Directors of Risk Management and Performance Improvement to include data collection, maintenance of records, report completion/submission.
5. Assists with the coordination and recording of committee and task force meetings
6. Logs in incident reports and prepares weekly reports.
7. Organizes and maintains PI and Risk Management files.
8. Other duties as assigned.