Works closely with the Admissions Center to clearly define expected out-of-pocket expenses for families to be paid at the time of admission, or deferred payments as agreed with management.
Meets patients at the time of admission and compassionately and effectively reviews financial expectations and collects on payments due.
Maintains the active accounting of payments made and payments due throughout an active treatment episode, and meets with patients and/or guarantors to insure timely payment on accounts.
Effectively calculates deductibles, co-payments, transportation fees, and ancillary fees and clearly communicates these fees to patients and/or guarantors.Updates these calculations in a timely manner and communicates updates with patients and/or guarantors, any time a change in status occurs (i.e., change in level of care, denial due to medical necessity, other denials, etc.).
Coordinates and communicates outstanding out-of-pocket fees remaining after patient discharge to billing vendor, and appropriately designates which fees should be turned over for collections following billing vendor attempts at collection.
Maintains an accounting of all receipts/deposits in proper allocations and manages bank deposits.
Responsible for notarizing documents and training other FRN staff on proper notary processes.
Performs all other duties as required or assigned.
Knowledge, Skills and Abilities
Ability to inspire client confidence in the FRN Staff and the FRN Model of Treatment.
Ability to consistently demonstrate through conduct and communications the stability required to effectively assist patients and their family members through the FRN Model of Treatment.
Must have high level of interpersonal skills.Position continually requires demonstrated poise, professionalism, tact and diplomacy.
Excellent verbal and written communication skills required.
Ability to pay continual attention to detail.
Excellent organizational skills with the ability to prioritize workload and meet deadlines.
Exercise good judgment, apply common sense and successfully handle ambiguity.
Exceptional analytical and problem solving skills.
Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
Must have strong knowledge of a variety of computer software applications in word processing and spreadsheets (MS Word, Excel).