The Enterprise Identity Engineer I is a strategic position providing a high level of technical skill and expertise in Identity Management solutions as well as a tactical position involved with the execution of Identity Management solutions including identity management, access management and single-sign-on tools. The Enterprise Identity Engineer I is responsible for all aspects of Identity Management including requirements gathering, design, implementation and support. This position has extensive technical knowledge and experience in operational maintenance, availability, capacity planning, and monitoring of the identity management environment.
Day to day activities include user provisioning, identity administration, access management, password management, password synchronization, performance tuning, and monitoring security and compliance events. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for identity management technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Strategy & Planning -- Plans and coordinates the future state of Novell Identity Manager for CHRISTUS information management. Designs identity management solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments.
System Engineering - Analyzes user roles and provides access to critical corporate resources; evaluates changes and additions for proposed system acquisitions and provides critical input to the decision-making process relative to integration, operations, cost, resource requirements, and maintenance; addresses all aspects including hardware, software, outside services, etc.; prevents unplanned disruptions, especially of critical systems.
System Integration -- Integrates system connectors and drivers to ensure access to all available applications, components, subsystems, and facilities into the existing technical environment; assesses systems interoperability, replication, and impact on other systems; installs, configures, and verifies the operation of single sign on and password self service; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects.
System Management -- Designs, implements, and oversees a proactive process to collect and report data and statistics on the environment; ensures the systems operate efficiently and meet the needs of the organization; performs research and testing to verify impact of installing all updates; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the identity management system; provides training to IM associates and clients as needed
Training & Certification - Maintains in-depth knowledge and current certification in technologies including but not limited to
Problem Management -- support the problem and availability management process by providing expert level, Tier 3 support for Incidents, working with problem management to accurately diagnosing root cause, and implementing changes to prevent the reoccurrence of future incidents. Update the problem management knowledge base for Incident Management process.
Availability Management - support the Availability Management process in architecting and implementing design for availability. Participate in System Outage Analysis to determine prevention of future problems and minimizing downtime windows.
Service Continuity -- Participate in IT Service Continuity Practice by insuring technical design, implementation and testing to support continuity plans. Implement risk mitigation measures as defined by risk analysis.
Applications and Systems Development - Interface with and support staff in all areas and at all levels in the definition of requirements, selection, design, development, implementation, and support of information systems. Provide technical oversight of system architectural development and technical guidance on problem definition and resolution
Communication - Provide effective oral and written communications to staff to facilitate understanding, ownership and accomplishment of project goals and objectives. Demonstrate strong interpersonal skills, possess good negotiating skills and promote teamwork among subordinates.
Standards - Develop and implement standards and procedures for technical problem solving tools and communication techniques. Maintain follow-up process for system deficiencies and end user trouble reports. Analyze and recommend procedural standards and changes to enhance user tasks and correct problem areas, as they become known.
Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Performs other duties as assigned.
Bachelor's degree in Computer Science, Engineering, Math or related field or equivalent experience (6 years) required.
Extensive technical knowledge of Identity and Access Management Strategies utilizing Novell Identity Manager and/or Microsoft Identity Integration Server to manage: role based administration, password synchronization, metadata reporting, and SOX/HIPAA compliance.
Extensive technical knowledge of Access Management; including working with tools like Neoteris, Citrix and/or Cisco.
Experience with Single-sign-on tools and technologies
Experience with Novell Directory Services, eDirectory, iManager, and Microsoft Active Directory
Experience with security policies and procedures
Exposure to open standards development including XML, XSLT, SOAP, AJAX, and Java/J2EE.
Knowledge of local and wide area networking on multiple platforms: Windows, Novell, Unix, Linux and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet and intranet technologies; email, groupware, office automation and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
A total of six (6) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required.
Minimum of three (3) years of experience in identity and access management.
Prior experience in a health care systems environment is a plus.
C. Licenses, Registrations, or Certifications:
One or more of the following certifications required:
Novell -- Certified Netware Administrator
Novell -- Certified Netware Engineer
Identity Management -- A certification in IdM from a recognized industry vendor.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.