Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .
The Payer Credentialing Associate is responsible for all aspects of the credentialing and re-credentialing processes for Satellite Healthcare Payers. This position maintains up-to-date data for each Payer in credentialing databases and online systems and ensures that credentialing is completed in a timely manner.
Essential Functions: The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards.
Enroll new centers, submit changes and maintain existing centers credentialing status with all Payers.
Work with payers to update and maintain proper website directories for doctor and patient reference.
Ensure Payers are updated with current demographics for proper claims processing
Send out applications, forms and other Payer correspondence as requested
Work with internal and external stakeholders in identifying concerns or issues, serve as a liason and to work collaboratively to ensure credentialing requirements are met
Escalate any credentialing delays or issues to management
Design and maintain departmental documents regarding center status with Payers
Respond to inquiries regarding status of applications received
Coordinate with internal and external stake holders for Payer Site Visits
Maintain strict confidentiality of information as dictated by HIPAA guidelines
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Associate's degree required, Healthcare or Business Administration focus preferred
Experience: Two (2) years of experience in licensing or Payer credentialing
Knowledge, Skills & Abilities:
High level of attention to detail
Ability to organize workflow and manage a large volume of incoming documents or electronic data accurately and with minimum supervision
Familiarity with HIPAA requirements
Working knowledge of Word, Excel, Outlook and web-based applications
Able to read, write, speak, understand and satisfactorily communicate with others in English in person, over the phone and via email
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.