One of the nationâ€™s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the Worldâ€™s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of Americaâ€™s Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
Foundations Recovery Network, The Addictions Division of UHS, Inc. is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patientâ€™s needs. We are committed to providing evidence-based treatment for individuals with co-occurring disorders through clinical services, education and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole personâ€"physically, emotionally, mentally and spiritually. We provide the foundation, you build the life.
What we are looking for:
FRN is currently seeking a dynamic and talented Admissions Coordinator to answer incoming telephone calls from prospective patients from across the country who are in need of addiction treatment.Â You will be the frontline voice representing our Company, to someone who needs your compassion, support and the confidence you convey that you will guide them in their first steps to a better life.Â The ideal candidate will be an â€œactiveâ€� listener with an investigative, inquisitive communication style who can engage with each prospective patient to identify their specific need.Â If this sounds like you, you will also have the ability to convert the call into a patient admission by providing the appropriate treatment solution for each patient.Â Must be able to multi-task between the computer and the telephone and document each patient record accurately and thoroughly in the CRM system.Â
Key Responsibilities include:
Answers phone calls (within two rings), emails (within one hour), and chats (within 1 minute) from prospective patients seeking mental health and/or addiction treatment
Accurately and completely records all patient and patient-related interactions and information in our CRM system (SalesForce)
Makes appropriate number of attempts (minimum once daily) to contact patients associated with any open file
Follows up with patients as requested by managers or coworkers on PTO or on other shifts
Identifies outpatient leads and refers them to the appropriate team member for qualification
Asks probing questions as to how the patient heard about FRN, particularly if it was from one of our many referral sources
Notifies the Referral Account Team according to established protocol whenever dealing with a referral source, whether it is assigned, unassigned, or unlisted
Meets and strives to exceed monthly goals
Cooperatively works with Operations team, Referral Account team, and Business Development team with potential patient and/or referral sourceÂ
Sets the patient at ease by carefully explaining all aspects of the evaluation and admission process and about their selected facility
Provides directions or arranges appropriate transportation services as needed to transport patient to programs; follows through to ensure that travel plans are made and communicated effectively so that the clientâ€™s arrival at the facility is seamless
Solicits assistance from coworkers, team leads, and manager when encountering barriers.