Post Acute Complex Care Manager – Case Management – Altamonte
Florida Hospital seeks to hire Post-Acute Complex Care Manager who will embrace our mission to extend the healing ministry of Christ.
Established in 1908, Florida Hospital is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,675-bed acute-care medical facility, comprised of nine hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for over 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America.
The Post-Acute/Complex Manager works under the direction of the Director of Post-Acute/Complex Care to plan, organize, implement and evaluate the complex discharge arrangement process at Florida Hospital. Arranges complex post-acute services for hospital patients in accordance with CMS and ACHA guidelines, in cooperation with the director, Care Management Department, and all other operational internal and external providers. Supervises the discharge arrangements staff in implementing complex discharge plans established by the Care Management team. Oversees the team to ensure the next level of care for the patient is finalized and communicated to the Care Manager. Adheres to departmental and organizational goals, objective and standards of performance, and policies and procedures, continually ensuring quality patient care and regulatory compliance. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Proficient in time management with superior prioritization skills
Self-motivator and quick thinker who is proactive and results oriented. Responsiveness to ever-changing matrix of hospital needs and acts accordingly.
Ability to use discretion when discussing personnel/patient related issues that are confidential in nature
Strong competence in Excel, PowerPoint, and Word
Ability to be a self-starter
Ability to motivate employees to attain organizational goals
Interpersonal skills that promote teamwork
Ability to function in a stressful and fast-paced environment
Critical thinking and problem-solving skills.
Working knowledge with Cerner, NaviHealth, EOS, Suncare, QlikView, FirstLook, CNO Dashboard
Bachelor’s degree in nursing
Minimum 1-year supervisory experience
Minimum 3-years functional Care Management or related area
Licensure, Certification, or Registration Required:
Florida or Multi-State Department of Health Nursing License
ACM- Accredited Care Manager (Preferred)
Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program
Provide operational oversight for transitioning complex patients to post-acute settings. Responsible for seamless process deployment and relationship maintenance with Care Management and Post-Acute providers
Creates synergies, maintains multi-directional communication, and acts as a liaison between stakeholders for placement of patients with complex barriers to discharge, including payor source, social, clinical and limited access barriers
Manages and leads front line clinical complex team
Manages contractual agreements with post-acute providers to ensure cost effective and appropriate placement
Works in collaboration with Integrated Health Services to ensure appropriate utilization of PPN and healthcare resources, including escalation process for non-compliance
Responsible for hiring staff, performance management, coaching, discipline, engagement and talent management
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Post-Acute Complex Care Manager opportunity with Florida Hospital and apply online today.
Florida Hospital is dedicated to improving lives not only in Central Florida, but also around the world. As a destination hospital, we are committed to serving the health care needs of our patients with a holistic approach to heal the mind, body and spirit. We strive to be the hospital of choice for patients, physicians and employees. Over the last 100 years, Florida Hospital’s mission remains unchanged: to extend the healing ministry of Christ.