The Contact Center Specialist I is responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution. The Contact Center Specialist I ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement.
T he role communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement. The role is responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. Once hired, the employee must pass PSS or CCS training program and successfully complete competency exam to maintain position.
The ideal candidate for the Contact Center Specialist I role will have excellent interpersonal and communication (oral and written) skills and have experience in a call center, customer service and/or healthcare setting.
Location/Facility - Round Rock Business Office
For more information on the facility, please click our Locations link.
Specialty/Department/Practice - Contact Center
Shift/Schedule - Full Time, Hourly; Department requires candidates to work Monday-Friday 7:00AM-8:00PM; Rotating Weekends Saturday 9:00AM-1:00PM; Sunday 1:00PM-5:00PM.
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
*Note: Benefits may vary based upon position type and/or level.
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Founded as a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote the well-being of all individuals, families and communities. Joining our team is not just accepting a job, it's accepting a calling!
H.S. Diploma/GED Equivalent
Internal Number: 18011678
About Baylor Scott & White
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!