Cancer Center Quality & Safety Program Manager - Cancer Administration (QLTY IMPV HC SPEC 4)
UCSF Medical Center
August 30, 2018
San Francisco, California
Full Time - Experienced
Hospitality, Facility, Environmental Support
4 Year Degree
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team. Ranked by U.S. News & World Report as the number one hospital in California - and among the top five in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
The UCSF Helen Diller Family Comprehensive Center in an accredited National Cancer Institute Comprehensive Cancer Center. The NCI-Designation recognizes the scientific leadership, resources, and the depth and breadth of the research in basic, clinical and population science. As a Comprehensive Cancer Center, we demonstrate the added depth and breadth of research as well as substantial trans-disciplinary research that bridges these scientific areas. The clinical services encompass adult and pediatric tumors across three campuses as well as regional satellite locations. The outpatient solid tumor clinical cancer program is one of the largest clinical services at UCSF Medical Center and encompasses roughly 270 non-physician FTEs, 32+ cost centers, over a dozen of grant and philanthropic funding sources and a $22,000,000 expense budget. The Cancer Center is comprised of practices from many different departments across the School of Medicine such as surgery, medicine, urology, orthopedics, ob/gyn, etc. At the UCSF Helen Diller Family Comprehensive Cancer Center, we are truly pioneering care and leaders in all areas of cancer clinical care and research. We are routinely voted a top 10 program by U.S. News and World Report.
The Cancer Center Quality & Safety Program Manager reports directly to the Medical Director for Quality and Safety for the UCSF HDFCCC with a dotted line to Director of Adult Quality Improvement. This is a newly created position and part of a cancer services Quality & Safety team, which will sustain and improve a safe, patient-centered and high quality culture across the Cancer Center. Responsibilities include clinical operations focused quality initiatives in alignment with the Cancer Center True North Scorecard, UCSF Health's True North metrics as well as national Oncology specific quality metrics This position ensures that the highest quality clinical services, care coordination and customer service are delivered and are aligned with internal and external regulations. This position works to build strong and collaborative relationships with academic, clinical and research departments, ensuring that the interests of all stakeholders are incorporated into quality initiatives. The role includes incorporating clinical informatics and analytics while effectively utilizing metrics in care delivery, driving consensus and tracking of key performance indicators. The Cancer Center Quality & Safety Program Manager will enhance patient education across the continuum of a patient's cancer experience utilizing various mediums of education. Applies extensive knowledge of quality data analysis and / or improvement (QI) concepts, methodologies, and data collection and abstraction techniques to substantial projects of large scope and high degrees of complexity.
Bachelor's degree in nursing or other healthcare profession; or a combination of comparable clinical education and / or experience
Experience in areas of strategic planning, business development, financial management, program development, quality improvement and project management
In-depth knowledge of QI standards, clinical chart review and abstraction, and regulatory requirements
In-depth knowledge of QI models, tools, and techniques, including collection, abstraction, validation, analysis, reporting of data, and use of performance and benchmark indicators. Knowledge of and ability to apply multiple performance improvement methodologies and tools to projects (e.g. Lean, Six Sigma, 5S, value stream mapping, process mapping, cause and effect diagrams, prioritization and selection matrix)
Knowledge of the principles and practices of high-value care, including familiarity with barriers to high-value care
Demonstrates organizational and project management skills, with the ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule
Demonstrates critical thinking and problem solving skills to manage multiple levels of highly-complex information and responsibilities, to quickly assess problems, and to develop and implement timely and effective solutions; ability to lead multi-disciplinary teams through Kaizen workshops
Advanced interpersonal skills for collaborating effectively with all levels of clinical and technical staff and representatives of external regulatory agencies and for mentoring lower-level QI staff
Advanced ability to effectively convey complex clinical, technical, and educational information both verbally and in writing, and to produce high quality reports, documentation, and presentations
Advanced knowledge of various administrative and business software packages, and of the specialized applications for quality data management
Demonstrates skills to influence and motivate staff, management, and clinicians at all levels and across departments
Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others
High level of initiative and ability to work independently
Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments
Strong knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
Experience with QA/The Joint Commission process for quality improvement
Able to proactively communicate and articulate potential issues or problems; must be diplomatic, flexible, and understand and practice proper telephone etiquette
Able to exercise good judgment and work effectively with a variety of personalities
The flexibility to orient and work at all UCSF Medical Center locations
One year working in cancer services
Five years experience with QI standards, clinical chart review and abstraction, and/or regulatory requirements
Five years healthcare or clinical experience
Certified Professionals in Healthcare Quality (CPHQ)
Lean / Six Sigma
Master's degree in nursing or other healthcare profession, or a combination of comparable clinical education and/or experience
Experience in large acute care hospital or health care system
Living Pride Standards
Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
Picks up and disposes of any litter found throughout entire facility.
Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve. *LI-AN1