One of the nationâ€™s largest and most respected hospital management companies, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Steadily growing since its inception to an esteemed Fortune 500 corporation, UHS today has annual revenues of $10 billion and 83,000 employees. In 2018, UHS was recognized for the eighth consecutive year as one of the Worldâ€™s Most Admired Companies by Fortune; and in 2017, ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of Americaâ€™s Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 83,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
The Corporate IS Department is seeking a dynamic and talented Associate Application Analyst.
The Associate Application Analyst works with facility users, vendors, and corporate staff to address business information requirements and solve related problems through the implementation and support of IS technologies and business practices.Â Participates in on-site or online training, implementations, user advisory meetings and task forces.Â Assists with the implementation of software enhancements and modifications.Â Troubleshoots and resolves ongoing issues within the business applications and environments.
Key Responsibilities include:
Working with experienced staff, provides direct training to users in the business applications, as well as supports trainers in the field.
Provides on-site support for the implementation of the given applications, including project task lists and implementation plans.
Provides support and monitors assigned facilities, responds to user based questions, tickets and training requests, and follows-up based on variations in usage.
Troubleshoots system and application problems, including hardware and software issues as needed. Monitors the resolution of maintenance and enhancement issues assigned by the UHS Customer Support Center.
Provides ongoing communication with users, managers, corporate directors and vendors to assure support and continual understanding of current initiatives and progress within the business applications.Â
Participates in user groups and project teams, convenes conference calls and meetings, and maintains minutes and follow-up logs.
Creates management tools within the applications through reports, graphs, pivot charts and other mechanisms to assist in decision making.
Creates and updates user documents to outline procedures and standards within applications.
Maintains software dictionary tables and definitions for applications.
Provides on-call assistance as requested, for after-hours issues and support needs.