Satellite Healthcare is a successful, nonprofit organization that has improved the lives of people living with kidney disease since 1973. We earn our national reputation for excellent patient care each day by offering a complete range of dialysis therapy choices, personalized clinical services, and unparalleled wellness education.
Satellite Healthcare provides expert, personalized kidney care at over 80 centers across the U.S. as well as at acute dialysis locations in California and Texas. Learn more about Satellite Healthcare at www.satellitehealth.com .
The Social Work Services Manager has the primary responsibility for overseeing the delivery of social work services and competence of the Medical Social Workers (MSW) employed by Satellite Healthcare. This role collaborates with the Director of Social Work Services to establish and enforce Satellite Healthcare's standards of social work practice. The Social Work Services Manager serves as a mentor and indirect supervisor to the Lead Social Workers and collaborates with the VP, territory directors, and clinical managers within the assigned region to facilitate clinical operations involving social work services.
Essential Functions The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite's I-CARE Standards. Employees must abide by all Satellite's standards of patient care, patient's rights and ethical treatment, and adhere to safety and quality programs.
Coordinates, oversees, and/or delivers training for new and existing social workers; communicates regularly with Lead Social Workers, clinical management, and medical directors, as appropriate; meets regularly with newly hired MSWs to assess progress and modifies training plans as needed
In collaboration with the social work leadership team, develops, revises, and updates training materials; partners with Clinical Education to align methods, formats, and tools to Satellite's standard practices
Oversees social workers clinical responsibilities, including professional performance within scope of practice while adhering Satellite to policies and procedures
Collaborates with clinical management on employee matters including selection, onboarding and orientation of new social workers; provides guidance on goal setting and professional development and contributes feedback on employee performance
Collaborates with Director of Social Work to identify, select, train, and mentor Lead Social Workers; supports Lead Social Workers in developing and facilitating a network for social work support, communication, and mentoring
Assists and/or implements effective tools for Quality Assurance & Performance Improvement (QAPI) activities at the center level; provides support and assistance to social workers with clinical performance measures that may be influenced by psychosocial issues or other areas as appropriate within the social work focus
Participates in the development and implementation of clinical initiatives in collaboration with Medical Clinical Affairs
Collaborates with clinical management to determine staffing levels; paying attention to unique needs of each center; oversees that coverage is provided during social worker vacations, leaves, and vacancies
Responsible for driving the Satellite Healthcare culture through values and customer service standards
Accountable for outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
Minimum Qualifications Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Masters prepared Social Worker as required by the Federal Register (MSW)
Experience: Five (5) years of experience in the dialysis field; experience in the full range of modalities
License/Certification: Clinical social work licensure if available within the state currently residing
Knowledge, Skills & Abilities:
Ability to manage training and projects; experience with managing social work staff
Leadership in SHC and the extended social work professional community preferred
Ability to communicate information to appropriate team members and documents in a clear, concise, and accurate manner
Develops and maintains expertise in all areas of nephrology social work
Expertise in specific areas of social work as it relates to dialysis psychosocial issues and evidence based interventions; Symptom Targeted Interventions, Motivational Interviewing, Depression Management with the Chronically Ill, Family Systems Interventions, Medical Social Work Case Management
Internal Number: 18-0711
About Satellite Healthcare
Satellite Healthcare – Improving the Lives of Patients with Chronic Kidney Disease (CKD)In 1973, Norman S. Coplon, M.D. began Satellite Healthcare with the objective of improving the quality of life of his dialysis patients. Dr. Coplon established Satellite Healthcare as a not-for-profit, community benefit organization, which allows us to focus primarily on patients.Four decades later, Satellite Healthcare has shaped CKD healthcare in our industry, and continues to elevate the standards of patient care and innovation.Today, we provide a range of expert services to patients with chronic kidney disease (CKD). Satellite strives to individualize each patient's care to help him or her enjoy their life to the fullest.Satellite Dialysis — We operate 40 high-quality, state-of-the-art, patient-friendly dialysis centers that meet the long-term clinical needs of more than 4,000 CKD patients.Satellite WellBound — With more than 20 centers in place, we focus on personalized training and support for patients performing dialysis at home. In addition, WellBound provides a robust complement of pre-dialysis patient wellness education programs that can help prevent or slow the progression of early st...age CKD.At each of our centers, we put our patients first by providing:Compassionate care with a personalized touchWellness education to empower longer, healthier livesBest clinical practices resulting in outcomes that consistently exceed industry performance standards Opportunities for nephrologists to focus on their patients in comfortable, state-of-the-art environmentsIn addition to patient care, our clinical research division works on finding medical breakthroughs for CKD patients by conducting both internal and external research.For more information, contact Info@SatelliteHealth.com.