Job Summary The SCHEDULER acts as first point of contact to all customers and is responsible for all areas of departmental activities including: scheduling of new and established appointments for the specified department/office, triage phone calls as necessary, may conduct patient pre-certification to ensure coverage for appointments and medical care, inputs data for the purpose of maintaining records, and statistics utilizing computer technology. Performs a variety of cross-functional clerical and patient support duties applicable to the department.
Performs a variety of scheduling tasks needed to schedule patient appointments. Answers incoming calls and or multiline telephone promptly, triages/schedules/routes callers, provides routine information to callers, takes messages and delivers messages to staff. May retrieve and respond to voice mail messages, directs patients and all information to appropriate individual. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed. Consistently demonstrates positive customer service skills.
May generate reports and retrieves data from various systems utilized within the department. Assists in maintaining efficient patient workflow, records and ensures dissemination of such files to designated/requesting parties, ensures patients are appropriately prepared for their appointment or exam, and may assist with patient transports when necessary. Views department email on a daily basis and provides the supervisor and or manager with appropriate information and memorandums. Maintain inventory of office supplies/forms and places orders as required.
May perform a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
Obtains authorization from insurance companies as applicable. Collects co-pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable Workman's Comp, insurance carriers and hospital billing for authorization updates. May be required to forward to medical records to medical records department as applicable. Performs other duties as assigned
Internal Number: 2018-14004
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Welcome to HonorHealth.
We are a non-profit, local healthcare organization known for community service and outstanding medical quality. Our organization encompasses five acute care hospitals with approximately 10,500 employees and 3,100 volunteers, urgent care centers, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.