The Web Applications Developer II [ServiceNow] is responsible for regional or enterprise application design, development and implementation of applications within ServiceNow Platform. The candidate should have deep functional and technical knowledge of ServiceNow configuration and development and prior experience developing within ServiceNow HR Service Management Module. The candidate should utilize best practices for development, conducts thorough testing, analysis, and certification of changes to ServiceNow.
The candidate should have a good understanding of software development methodology and must have a strong working knowledge with Web 2.0 Technologies (Java Scripting, XML, HTML 5, AJAX, CSS, HTTP, etc.), Angular JS, BootStrap, JQuery, Glide, PowerShell, SaaS applications, network operations (networks, protocols, webservices, and email [SMTP, POP3]).
Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment.
Collaborate and coordinate work effort with developers and HR Business teams by documenting and designing various CHRISTUS development initiatives.
Interpret business requirements for small system enhancements and projects, translate requirements into detailed design system specifications including process and data flows, screen and report specifications
Implements, documents and maintains the Service-Now platform. Maintains in-depth knowledge of IS service offerings and business needs to ensure recommended solutions are prescribed with the intention of increasing the efficiency and effectiveness of those service offerings.
Tests, analyzes, collaborates and assists with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications or modules.
Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to Service-now. Ensures all assigned project tasks required for the implementation of Service-now are completed on schedule.
Adheres to change management policies and procedures, i.e. thorough testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment.
Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes.
Support HR Service Management module within ServiceNow
Provides advanced technical support to Support Teams utilizing Service-Now. Escalates performance issues, unresolvable incidents and service interruptions to Service-now technical support. Creates and updates incident records in Service-now's tracking system.
POSITION SPECIFIC SKILLS
Strong knowledge of ITIL methodologies, HR Service Delivery, enterprise IT architecture, relational databases.
Experience working within different modules within ServiceNow.
Experience in these areas is preferred: software development methodology with Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), Angular JS, Bootstrap, JQuery, Glide, PowerShell, SaaS applications, webservices (REST API)
Experience documenting code and system processes and procedures in a clear manner.
Excellent analytical, problem solving and troubleshooting skills with the ability to express technical issues to non-technical customers.
Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support.
Bachelor's degree in Computer Science, Engineering, Information Technology or related field or equivalent experience (10 years) required.
Technical knowledge and ability to solution web or mobile applications
Proficient in Microsoft office tools
6+ years' experience working in analysis, design, development within ServiceNow and Healthcare organization
Minimum of four (4) years development experience on ServiceNow platform with web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), JQuery, Angular JS, Bootstrap, Glide, PowerShell, Web Services, SaaS applications.
Experience working within HR Service Delivery Module within ServiceNow
Experience using Agile Methodology in executing projects
Experience working with Internal or External customers for an organization in coordinating work and designing solutions.
Experience utilizing the Software Development Lifecycle (SDLC)
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.