Centralized Scheduling Representatives provide our award winning healthcare team with comprehensive administrative support. Centralized Scheduling Representatives serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. Patient Access Representatives support departmental teams and interact with patients, families, and health care providers.
Responsibilities include numerous procedural requirements such as managing data elements, determining financial status and obtaining requirements for self-pay patients, obtaining and appropriately routing orders received from various physicians, patients, and Document Delivery, entering demographic information when scheduling procedures, dispositioning Document Delivery and monitoring the appropriate queues for scheduling. This position requires the full understanding and active participation in fulfilling the Mission of CHRISTUS Health St. Patrick Hospital, and demonstrating behavior consistent with the Core Values
High school diploma or equivalent preferred. Associate degree preferred with emphasis in health/business related field
One year experience in hospital registration or a comparable position preferred
Proficiency in basic MS computer programs, telephone skills, general knowledge of printers, fax, copier, scanner, and credit card machines required
45 wpm typing required
Must possess excellent customer service and organizational skills
Must be able to communicate effectively and professionally with patients, families, insurance companies, third party payers, and medical staff both verbally and written.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.