Job Summary The Manager-Scheduling performs management and administrative leadership for the scheduling department. This position maintains direct responsibility for the efficient coordination of all activities related to all scheduling (surgical/procedural). Maintains direct responsibility for daily fiscal, quality, personnel and patient care issues for scheduling.
Manages scheduling staff, supervisor and lead schedulers. Plans, establishes, and reviews work schedules to meet department and budgetary targets. Interviews, selects, and hires personnel. Initiates changes in classification, salary action, promotion, demotion, transfer and termination. Addresses employee problems and administers appropriate disciplinary action. Responsible for department customer service levels with surgeon offices and scheduling OR and procedural departments. Visits practitioner offices as needed to promote customer satisfaction and scheduling accuracy. Monitors physician satisfaction and provides support for physician schedulers.
Proactively oversees and monitors scheduling activity to identify opportunities for increased resource utilization (room, staff, and time), and to ensure compliance with HIPPA guidelines, established scheduling policies, procedures, and guidelines. This includes implementation of assigned physician block and reporting of physician block time assignment and utilization to directors and committees. Ongoing review of departmental equipment and instrumentation conflicts. Reviews staff performance for efficient and accurate surgical, all procedures, preoperative education and scheduling, quality of customer service to our hospitals, departments and physician offices, and up to date assistance with surgical control desks.
Collaborates with Patient Financial Services and registration departments. Provides outreach customer service and training to physician/surgeon scheduling offices and scheduling departments. Oversees the reporting for physician block utilization. Participates in continuing education activities to maintain expert-level knowledge and skills to serve as a surgery/procedures scheduling expert, and provides knowledge and input regarding scheduling to management on a consistent basis. Supports education and training for staff in the department and mentors new leadership.
Manages monitors and improves staff productivity and quality of service through various reports, reporting sources, reports, and process improvement. Performs the duties of Sr Schedulers/Schedulers as needed to avoid backlogs or delays in schedule posting. Performs other related duties as assigned or required.
Internal Number: 2018-14193
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