The Technical Specialist I is part of a multi-disciplinary team working in a large enterprise level 24x7x365 operations center. This position will focus on operations and support of a large enterprise-wide technical environment including network infrastructure, enterprise class servers, and core enterprise services. This position will be responsible for maintaining system health, issue resolution, system monitoring, and reporting. The Technical Specialist I is expected to have basic technical knowledge with assigned technologies, serves as Tier 1 support, and is primarily focused on issue resolution. The Technical Specialist I will provide quality support to both internal and external customers with a high degree of customer service, technical expertise and timeliness.
Bachelor degree in Computer Science or related field preferred, or equivalent experience (4 years).
Working knowledge of mainframe, midrange, and microcomputer, networking strategies, environments, equipment, development tools and methodologies.
Working knowledge of mainframe or midrange operating systems such as UNIX, Linux, Windows 2000, Windows 2003, and Novell NetWare.
Problem solving skills.
Strong customer service skills.
Strong interpersonal skills.
One to three years experience in a technical discipline required.
C. Licenses, Registrations, or Certifications:
One or more of the following or similar industry certifications preferred: A+, Network+, Microsoft Certified Systems Engineer, Unix/Linux certification, Storage Technology Certification
D. Skill Based Competencies:
This position is eligible for skill based competency evaluation
Associates will be evaluated on skill level growth no more than twice a year -- during their annual review, and at the midpoint between annual reviews.
Additional incentives may be available to Associates based on successful mastery of new skills within their development plans, as pre-approved by their supervisor, and within budgetary and operational limitations.
The development plan for this positions can be found in Appendix A.
E. Career Ladder
The Technical Specialist I needs the ability to develop the advanced technical skills necessary to become a Technical Specialist II. The logical career path following Technical Specialist II would be Technical Specialist III followed by Enterprise System Administrator II.
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.