The Customer Service Representative answers all incoming calls from sponsors, members, and providers, researches claim status, and assists in bringing resolution to claim problems. This position is also responsible for maintaining positive relationships with physicians, providers, and practice managers within the provider network. Provides high quality service daily to all callers. Assists with special projects as assigned.
A. Education/ Skills
High school diploma or GED equivalency
Minimum of 6 months experience in healthcare or medical related field
Good typing skills
Operating knowledge of computers using multiple programs simultaneously
Good telephonic skills in order to present information in an accurate and positive manner
Excellent written and oral communication skills
Ability to work independently and as a positive team player; requires daily direct supervision
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.