RWJBarnabas Health is the most comprehensive health care delivery system in New Jersey, treating over 3 million patients a year. The system includes eleven acute care hospitals, three acute care children's hospitals and a leading pediatric rehabilitation hospital (Children's Specialized Hospital).
RWJBarnabas Health is New Jersey's second largest private employer – with more than 32,000 employees, 9,000 physicians and 1,000 residents and interns.
The Customer Service Department is the customer-facing team that serves as the primary contact for the facilities, affiliates and vendors seeking general information, answers to questions and resolution to issues within the requisition to check process.
The Customer Service Manager is responsible for providing the overall leadership and direction of the customer service department to ensure the needs of the customers and vendors are being met in a professional and expeditious manner. The Customer Service Manager is also responsible for developing and implementing performance metrics targeted at measuring but not limited to customer satisfaction, effective problem resolution, abandonment rate, and on hold times. They are to be a role model of outstanding customer service for the team. Ready to bring new ideas to the table and is always look to improve operations.
We offer a great work environment, competitive rates and excellent benefits, including:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.