At Independence Physician Management (IPM a subsidiary of UHS Inc.) we're looking for exceptional people who share our vision and values, who share our focus on hard work, enthusiasm, teamwork, loyalty, trust and cooperation. We've embraced these traits and built a team of employees who consistently work to achieve the highest level of service excellence. People are our most valuable resource at IPM as we are committed to providing high quality acute care and behavioral health services to residents of the communities we serve. We are equally committed to offering our employees unlimited opportunity in an environment that encourages professional development.
The Payer Relations Representative is responsible to act as the Central Billing Operation (CBO) liaison to the provider representatives of IPM contracted payers. Coordinates regularly scheduled meetings with IPM contracted payers and CBO Leadership to resolve customer service issues, payer rejections, denial trends and other pertinent issues having a negative impact on revenue cycle. Maintains expanded knowledge base of IPM contracted payer/product lines, claim requirements, electronic support tools (e.g. web link, ERA), payer policies, payer process/procedure to support CBO end user functions/tasks. Effects system and process/workflow updates with the timely review and distribution of contracted payer updates, bulletins and newsletters. Ensures that updates have been completed accurately and timely to drive positive revenue cycle results. Provides direction, based on contracted payer communications, to the appropriate CBO departments, on items that require action to minimize interruption in revenue cycle operations.