POSITION SUMMARY: Intake Specialists provide short-term assistance to distressed individuals, families, and significant others. People in crisis may seek help directly, or can be referred by others. Purpose is to provide a professional assessment and triage to the most appropriate, least restrictive treatment environment. Each patient and/or family contacting or referred to The Pavilion shall be assessed by an Intake Specialist. A licensed psychiatrist or other physician oversees triage and referral decision.
Provide triage service in a sensitive and responsive fashion.
Complete screening and assessment, including demographic and clinical information.
Educate referral sources on The Pavilion and other available services in part to minimize the occurrence of crisis.
Provide appropriate information and/or crisis intervention services to the caller over the phone.
When necessary, interview the patient and/or significant others to explore alternative modes of care consistent with the least restrictive treatment model.
Consult with on-call psychiatrist or New Choice M.D.
Be responsible for completion of admitting paperwork/assessment report.
Screen and assess all potential admissions by means of a face-to-face contact.
Advise inpatient units of impending admissions.
Precertification of patient insurance.
Complete consultation with other professionals and provide off-site assessments as requested and feasible.
Works with Business Office in verifying insurance benefits.
Projects a positive image of The Pavilion by being courteous, helpful, friendly and professional in relationships with patients, and their families, visitors, co-workers and the community.
Compile paperwork for all contacts so that appropriate records are maintained and available.