At Summit Pacific, we are committed build the healthiest community in the Nation.
Summit Pacific Medical Center is a Level IV Critical Access Hospital with 24-hour emergency services. Our new facility provides state-of-the-art technology in a healing, spa-like environment with an emphasis on quality, access and compassion. Our inpatient unit is supported by a robust team of hospitalists. We pride ourselves on our low emergency department wait times and ability to give patients access to a doctor quickly.
We are seeking one Full Time Clinic Manager to join our Summit team. In addition to the energetic, collegial work environment, we enjoy the support of our community and great quality of life– a mild maritime climate, an abundance of outdoor recreation, arts, culture; and easy access to Olympia, Seattle, and Portland.
The Practice Manager will oversee the clinic operations at one of our brand new 7,000 square foot facilities located in McCleary Washington. The clinic is located 15 minutes outside Olympia Washington and provides care to patients throughout Grays Harbor and Thurston counties. The McCleary clinic is a Rural Health Clinic, level 3 PCMH certification, and provides over 10,000 Primary Care visits per year.
Job Summary
Responsible for effective and efficient clinic operations for assigned clinic(s). Collaborates with Director of Rural Health Clinics to establish and implement common standards and achieve organizational goals and objectives. Coordinates coverage and work flow to ensure smooth operations within the practice and serves as expert for back office processes and procedures as well as familiarity of the front office processes.
Job Duties and Responsibilities
- Ensures high quality patient care is provided. Constantly assesses patient flow, wait times, and schedules. Takes action to resolve delays and maximize patient comfort. Leads the daily team huddle.
- Oversees the daily operations of the rural health clinic.
- Leads daily team huddle and staff meetings. Creates and maintains staff schedules. Provides coverage as needed for staff members (as applicable).
- Addresses and resolves operational and personnel issues that may arise.
- Develops relationships with Providers; proactively addresses their needs and manages back office operations to their expectations, in line with organizational practices.
- Directs and coaches staff in methods for increasing provider satisfaction, including proper advance preparation of patient care areas, medical records, and proactive anticipation of provider needs.
- Creates and maintains staff schedules. Provides coverage as needed for staff members (as applicable).
- Monitors patient volumes, patient satisfaction, quality of care, and performance of staff to identify areas for improvement. Develops and implements workflows and processes to enhance patient experience, increase efficiency, decrease costs, or improve daily operations.
- Serves as a liaison across disciplines. Participates as an active member of various committees; leads work groups, projects and committees as assigned.
- Executes management tasks in an accurate and timely manner. Manages clinic to meet service and performance expectations. Maintains appropriate staffing levels and competency of staff. Maintains equipment and physical space. Provides effective leadership and oversight of assigned staff; leads by example and provides support, guidance, coaching and performance management when needed. Monitors and manages staff satisfaction and engagement.
- Maintains professional skills and awareness of regulatory changes, compliance issues, innovations and developments, through research and training/continuing education opportunities. Ensures compliance with all regulatory requirements and federal, state and local laws. Stays abreast of trends and best practices. Maintains programs and records in good order, as required for efficient and effective operations.
- Performs special projects and other related duties as assigned.
Organizational Responsibilities
In addition to the duties and responsibilities listed above, all employees are expected to support the Summit Pacific Medical Center mission, vision and values; comply with SPMC policies and procedures; and conduct themselves in an ethical, professional, respectful, and collaborative manner at all times.
Position open until filled. Please be sure you complete our online application located at https://spmc.bamboohr.com/jobs. Summit Pacific Medical Center is an Equal Opportunity Employer.
