The Receptionist is responsible for answering and directing all phone calls, assisting and directing all visitors at CHRISTUS St Joseph Village Coppell (CSJVC), providing general support for the Administrative staff, and ensuring that CSJVC, through hospitality, continues to meet the needs of the elderly of the Dallas area within the mission, philosophy, beliefs and vision of CSJVC.

MAJOR RESPONSIBILITIES

1. Conduct himself/herself in accordance with the values, beliefs, mission, and vision statements of CHRISTUS Health and demonstrate good customer service.
2. Assure that ethical and moral guidelines as established by CHRISTUS St. Joseph Village Coppell are followed and provide information to families and residents in such matters as appropriate.
3. Assimilate and comply with the regulations and guidelines governing individual department.
4. Operate a multiple-line telephone switchboard to answer and direct incoming and outgoing calls. Take and relay messages as appropriate.
5. Provide information and directions for visitors, family members, residents, employees, volunteers, and the general public.
6. Provide clerical and other support for the Administrative and Management staff as requested. This may include collating, folding and stuffing envelops for bulk mailings, etc.
7. Forward undeliverable mail.
8. Accept package deliveries and contact the intended recipient.
9. Function as the communications liaison during fires or other emergencies. Continue to answer the telephone until advised to vacate the area. Furnish report forms for associate signatures during such emergencies.

Other Responsibilities:

1. Assist residents, visitors, etc. to locate the management or administrative associate that can resolve specific problems that may be presented to the receptionist.
2. Provide clerical or other support as requested.
3. Other duties as assigned.

A. Education/Skills

• High school diploma or equivalent.
• Ability to read, write and speak the English language in such a manner as to be understood by patients, residents, participants, and other associates.
• Receptionist and/or telephone operator experience.
• The ability to type and operate computers and other data entry and output devices. Data entry and word processing experience is preferred but not required.
• Possess excellent social skills and the ability to deal tactfully with personnel, residents, family members, visitors, physicians, media, government agencies/personnel and the general public.
• Possess an awareness of the special needs of the elderly and sensitivity to this population.

B. Licenses, Registrations, or Certifications:

• None required