This position provides ongoing assessment of performance, facilitates prioritization of improvement activities, oversees performance improvement projects, and ensures successful project implementation within the Foundation Health Partners (FHP) system. In collaboration with the PI team, The Process Improvement Specialist empowers organizational change to improve quality, efficiency, effectiveness, timeliness, patient satisfaction, and financial performance. This position works with staff, management, physicians, and executives to eliminate waste and improve operational metrics throughout the continuum of care, as well as throughout FHP as a whole. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.
About Fairbanks Memorial Hospital Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. We have a strong patient to nurse ratio, a culture of Shared Leadership, and are proud members of the Mayo Clinic Care Network. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
Monday - Friday
8 hour day shifts
40 hours per week
1. Supports and inspires a culture of continuous improvement across all of FHP. Provides internal consulting expertise on performance improvement projects and initiatives. Develops and deploys tools for process improvement to include lean production techniques, systems thinking, project management, change management and other improvement techniques as applicable to deliver rapid and measurable increases in efficiency, improvements in patient care and bottom line business results. May Supports and facilitates implementation and performance improvement activities related to or resulting from patient safety, harm reduction, clinical and operational performance, and compliance with the requirements of regulatory and accrediting agencies such as TJC, CMS, Quality Improvement Organization and DHS.
2. Provides ongoing assessment of performance, and identifies performance improvement opportunities or trends. Conducts high level assessments, gathers information and collaborates with the appropriate process owner(s) to identify opportunities for improvement. Analyzes data for administrative and clinical decision making.
3. Initiates and oversees performance improvement projects in collaboration with project lead. Serves as a resource and/or facilitates improvement teams to plan, implement, and coordinate entity activities to maximize clinical and operational outcomes. Participates on improvement teams, guiding/coaching them on the system defined improvement process. Prioritizes improvement activities with system and facility leadership.
4. Develops and maintains project metrics and program dashboards for communication to leadership, stakeholders, and project teams. Advises and mentors staff on continuous improvement, and helps them to develop systems, processes, metrics, and analytics necessary for success in their functions. Develops metrics for newly established processes, and monitors on-going performance to ensure the new process is operating efficiently and achieving established targets.
5. May provide education and training on lean methodology, innovation, waste elimination, and continuous improvement to FHP staff and leadership.
6. Maintains performance assessment, performance improvement, change management and project facilitation expertise through independent study as well as attending education workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
Must possess a strong knowledge of business operations as normally obtained through the completion of a bachelor’s degree in business, engineering, healthcare administration, or related field. Must have a proficiency level typically attained with 3 years of experience in process improvement, safety, or quality management. Requires the ability to perform complex statistical analysis. Requires highly developed problem solving skills. Requires the ability to manage programs and projects. Requires demonstrated excellence in interpersonal and written communication skills.
PREFERRED QUALIFICATIONS Healthcare industry experience highly preferred. Lean/Six Sigma certification preferred. Certified Professional in Healthcare Quality preferred. PMP Certification preferred. Additional related education and/or experience preferred.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS IP - Typical Indirect Patient Care Environment: (CSPD Instrument Technician, Lab Technician, Pharmacist) • Able to stand, walk, bend, squat, reach, and stretch frequently. • May be required to lift up to 75 pounds. • Must use standard precautions due to threat of exposure to blood and body fluids. • Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone. • May require periodic to frequent use of personal computer. • Off-site travel may be required.
Foundation Health Partners is an EEO/AAP employer;qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Internal Number: 2019-4241
About Fairbanks Memorial Hospital
About Fairbanks Memorial Hospital
Fairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior. We have a strong patient to nurse ratio and a culture of Shared Leadership. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.