As the GS-11 Program Coordinator, the Health Technician (Ophthalmology) performs difficult ophthalmic technical duties with considerable latitude for the exercise of independent judgement in Complexity Level 1 (High Complexity) or in facilities of lesser complexity where large ophthalmology services are found. The Program Coordinator has full responsibility for managing the day to day activities of the clinic and may supervise all phases of a facility specialty program.
Promoting health education for patients and staff.
Patient care coordination.
Referral and consults, oversight of surgery scheduling and coordination.
Preceptor and mentorship of personnel.
Quality improvements activities.
Patient ambassador advocacy.
Polytrauma liaison for all ophthalmology issues, and participation in and coordination of approved research projects.
Overall technical and administrative oversight for operations within the program area to include coordination with multidisciplinary team members, as well as liaison with other sections that support ophthalmology care, such as Nursing Service, Community Care, Health Administration Service, Housekeeping, Telephone Care, Sterile Processing Service, Pharmacy, and Infection control.
Assigning and evaluating the work of subordinate staff.
Resolving problems which may interfere with patient examination or treatment.
Evaluating new products and equipment and making recommendations concerning developments which would improve operations.
Participates as an instructor in the facilities clinical training program.
Provide direct supervision to all Ophthalmic Health Technicians, Optician Health Technicians, Lead and Supervisory Health Technicians, and Program Support Assistants.
Plan and carry out examinations inline with training and accepted practices.
Independently makes recommendations about clinical situations, procedures or changes to procedures.
Independently identify and troubleshoot clinic problems and complex instruments.
Work Schedule: Monday-Friday 8:00A.M.-4:30P.M. Financial Disclosure Report: Not required
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/30/2019. Basic Requirements:
United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience. One year of experience in a health care field, such as but not limited to nursing, medical assistant, or health technician.
Education. Two years above high school with a minimum of six semester hours directly related to a health care field or associate's degree in a health care related degree. *IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.*
Experience/Education Combination. Equivalent combinations of experience and education are qualifying. Examples are listed below: (a) Six months of experience in the health care field; and one year above high school; or (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, medical service specialists, or ophthalmology technicians given by the U.S. Armed Forces; or (c) Six months of experience in the health care field and completion of an independent study course in Ophthalmic Medical Assisting. *IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.*
Certification. All applicants must be certified as a Certified Ophthalmic Assistant (COA) with the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO). The COA certification is JCAHPO's entry-level certification examination for a Health Technician (Ophthalmology). *Under no circumstances will the requirement for certification at this grade level be waived.*
Experience. One year of experience equivalent to the GS-10 grade level.
Demonstrated Knowledge, Skills, and Abilities (KSA). In addition to the experience above, the candidate must demonstrate all of the following KSAs:
Ability to perform the full range of supervisory duties, which includes responsibility for assignment of work to be performed; competency assessments; performance evaluations; selection of staff; and recommendation of awards, advancements, and when appropriate, disciplinary actions;
Ability to analyze clinically appropriate data and make recommendations to optimize quality, efficiency, performance, and productivity within service;
Advanced understanding of interdisciplinary issues and VA organizational structure to serve as liaison between eye care and other programs that would affect coordination of care, healthcare access, program evaluation, assessment and planning for future needs; and
Demonstrated leadership and managerial skills in interpersonal relations and conflict resolution to deal with employees, team leaders, providers and managers.
References: VA HANDBOOK 5005/98 PART II APPENDIX G52The full performance level of this vacancy is GS-11.
Physical Requirements: The position requires the operation of multiple devices for the examination of patients. The work may require significant exertion, including lifting objects over 50 pounds. Dexterity of hand-eye and hand-eye-foot coordination is essential and testing may involve standing for extended periods of time with arms at shoulder height. Stooping, bending, or kneeling in the normal course of work may be required. Incumbent needs to have excellent binocular vision to perform the complex duties required. Clinic duties regularly require providing manual assistance in lifting and positioning patients e.g., wheelchair-bound patients over 50 pounds. Various equipment items and some heavy objects (e.g., instrument trays, boxes of supplies or medications, or patient charts) must also be moved or relocated.