Under the direction of the Director of Operations, Managed Care, assumes responsibility for the successful strategic design, implementation and management of projects for the Cook County Health & Hospitals System (CCHHS). With upper management, helps conceive the redesign process of the organization including the implementation of new and improved systems. Focuses on projects which fulfill the Chief Executive Officer's vision and build the critical business capabilities for CCHHS.
Leverages staff expertise to develop and deliver the interoperable schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the project. Supervises projects and assigned staff involved with project development. Coordinates the efforts of team members and third-party contractors and/or consultants to deliver projects on time meeting budget requirements. Oversees multiple projects within the organization. Plans change management tasks required for the business to accept, adapt and support initiatives including effective communication, adequate training and documentation.
Projects will include evaluation of CCHHS's internal processes to continuously identify improvement and transformation opportunities all having implications for impact bargaining.
· Leads and manages multiple project teams involved with improving processes for CCHHS.
· Participates in the interviewing, hiring, training, growth and development of related staff members as needed.
· Supervises projects and assigned staff involved with project development.
· Manages projects, creates project plans, schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the project.
· Coordinates the efforts of team members and third-party contractors and/or consultants to deliver projects on time meeting budget requirements.
· Participates in collective bargaining negotiations, caucus discussions and working meetings.
· Works with Labor Relations to discern past practice when necessary.
· Develops metrics to track and monitor project goals and improvement measures.
· Implements risk management plans which include identification, impact analysis, resolution and tracking activities along with proper documentation and communication.
· Manages day-to-day operational aspects of each project and ensures project documentation is accurate and complete.
· Prepares project memos, reports and presentations supporting the progression of the project and anticipated end date.
· Understands and prepares process capacity, capability and gap analysis summaries.
· Plans change management tasks required to accept, adapt and support the initiative including effective communication, adequate training and documentation.
· Incorporates best practices, internal policies, security and regulatory policies into the project as needed; ensures all regulatory requirements are in compliance.
· Communicates with management, sponsors, stakeholders, and the project team.
· As necessary, participates in collective bargaining negotiations, caucus discussions and working meetings; works with Labor Relations to discern past practice
· May perform other work related to the project as assigned.
· Must be able to travel to work sites throughout Cook County.
· Must be able to work flexible hours including nights and weekends.
· Bachelor's Degree from an accredited college or university
· Three (3) years of full-time paid work experience in healthcare administration or project management with knowledge of business operations, project management techniques and project phases
· One (1) year of full-time paid work experience utilizing MS Project or other project management software program
· Knowledge utilizing Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook)
· Must be able to travel to work sites throughout Cook County
· Must be able to work flexible hours including nights and weekends
· Coursework in healthcare administration or managed care experience
· Prior experience implementing change management in a complex organization
· Certified as a Project Management Professional (PMP) or Certified Associate in Project Management (CAPM)
Knowledge, Skills, Abilities and Other Characteristics
· Thorough knowledge of project management techniques including experience with planning and tracking scope, time and budget associated with the project.
· Knowledge of business operations and experience leading project teams.
· Knowledgeable of project phases, including budget not limited to the ability to provide the property communication, deliverables and security required at each stage of the cycle.
· Knowledge utilizing Microsoft Office Suite (PowerPoint, Word, Excel, and Outlook).
· Excellent program development, management and leadership skills.
· Excellent verbal and written communications skills including the ability to document requirements, designs, communication plans, project plans, project status and issues to conduct meetings including formal presentations to management, sponsors, stakeholders and project teams.
· Skilled in time management as it relates to situations that have competing priorities.
· Skilled in the use of Microsoft Project or comparable tools.
· Ability to work independently and simultaneously manage multiple complex projects at different phases.
· Ability to analyze and solve complex problems using a variety of research and analytical techniques.
· Ability to manage a variety of project teams, including project teams comprised of internal employees, vendors, consultants, and combinations thereof.
· Ability to calculate budget estimates necessary to evaluate costs.
· Ability to train by presenting concepts and demonstrating tasks.
· Ability to multi-task and meet deadlines in a fast paced and stressful environment.
· Ability to maintain a professional demeanor and composure when challenged.
· Must be able to travel to work sites throughout Cook County.
· Must be able to work flexible hours including nights and weekends .
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must :
· Meet the minimum qualifications for the position.
· Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question,
ABOUT COOK COUNTY HEALTH (CCH)
The Cook County Health’s mission is to deliver integrated health services with dignity and respect regardless of a patient’s ability to pay; foster partnerships with other health providers and communities to enhance the health of the public; and advocate for policies that promote the physical, mental and social wellbeing of the people of Cook County.
CCH is comprised of two hospitals, John H. Stroger, Jr. Hospital and Provident Hospital, a robust network of more than a dozen community health centers, the Ruth M. Rothstein CORE Center, the Community Triage Center, the Cook County Department of Public Health, Cermak Health Services, which provides health care to individuals at the Cook County Jail and the Juvenile Temporary Detention Center, and CountyCare, a Medicaid managed care health plan.
The system cares for more than 300,000 patients each year and its physicians are experts in their fields, committed to providing their patients with comprehensive, compassionate and cutting-edge care. Today, CCH is transforming the provision of health care in Cook County by promoting community-based primary and preventive care, growing an innovative, ...collaborative health plan and enhancing the patient experience.
COOK COUNTY HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER