Supports the functions of the Medical Staff Services Department through thorough, accurate and timely administrative oversight and management of the Medical Staff peer review process, support of the Centralized Quality and Peer Review Committee (CPRQC), implementation of the Medical Staff medical records delinquency notification procedure, and provides general administrative/clerical support to the Medical Director, Physician Performance, as well as the Chiefs of Staff.
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of this position.
Provide administrative and clerical support for Medical Staff meetings, including but not limited to the Centralized Peer Reviw and Quality Committee (CPRQC), and the associated workgroup, Centralized Peer Review Triage (CPR Triage), including preparation and dissemination of meeting agendas, supporting materials and facilitation of associated follow-up
Perform accurate and timely data entry, management and follow up of Medical Staff peer review cases, within established protocol, into the peer review database/software and with associated physicians/Caregivers
Produce periodic peer review trending reports and other periodic peer review reports for CPRQC and MSEC
Function as a liaison with the Medical Staff, physician leaders and various internal Caregivers to communicate medical staff matters confidentially and facilitate resolution to identified concerns with the applicable parties
Assist in the coordination, facilitation and administrative/clerical support of the Physician Communications Program
Provider general administrative/clerical support to the Medical Director, Physician Performance and Medical Staff Services Department, including but not limited to answering phones, preparing meeting agendas, reports and presentations, ordering supplies, etc.
Obtain and continuously apply working knowledge of Medical Staff peer review functions and legal protections, as well as accreditation standards and associated regulatory requirements to support peer review functions
Successfully manage multiple time sensitive tasks with varying time lines and deadlines to achieve exceptional administrative results
As necessary, assist with management/oversight of the Medical Staff call schedule or associated call schedule tasks
Delinquent Medical Record oversight and OP Note Compliance
Other duties as assigned
See education subsection below
Associate's degree in health, law or business-related field, & two years medical staff services/credentialing or health care related administrative support OR high school diploma & four years medical staff services/credentialing or health care-related administrative/executive support experience
Specialized Knowledge and Skills
Skills & Abilities: * Excellent written and verbal communication skills *Excellent internal and external customer services skills with Caregivers, physicians, office managers and executives *Excellent organizational and follow up/tracking skills; ability to apply critical thinking skills to processes and tasks *Ability to work independently, as well as under general supervision *Advanced proficiency with Microsoft office applications, specifically Excel, Word and Power Point *Proficiency with credentialing/privileging and other similar database/software programs
Knowledge, Skills & Experience Preferred
* Experience in Medical Staff Services functions in a hospital environment *Experience with continuous management/oversight of Medical Staff peer review functions *Experience with credentialing/privileging software such as ECHO or CACTUS
Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.