Provide professional and high quality communication to the Saint Francis team building effective relationships
Identifies skills and processes to influence and modify the behaviors of the wide range of individuals who come in contact with patients and families, and incorporate those into actionable and measurable systems to achieve results.
Expertise in service recovery and cutting edge patient service programs is highly desirable.
Highly developed thoughtful, analytical skills; ability to function at a high level in a fast paced environment.
Superb interpersonal, verbal and written communication skills, particularly in the areas of caring and compassion, to communicate effectively with patients, physicians, managers and high level administrative staff, as well as, nursing, clinical and other support staff who are critical to facility functions.
Able to prioritize and manage multiple projects simultaneously. Demonstrated experience as a project manager, preferably related to customer and/or patient satisfaction, with the ability to effectively lead project teams and keep teams on task.
Strong working knowledge of theories and principles of facilitation/process improvement tools and techniques.
Ability to act independently to solve problems and develop recommendations. Undeterred by challenges and barriers to change, as well as persistent and undaunted by resistance.
Collaborative, transparent, approachable and passionate about the goals at hand.
Results oriented with the ability to not only set goals but also design, implement and monitor plans for improvement.
Proven ability to bring projects to successful completion with sustainability.
Engaging with outstanding interpersonal skills and a polished, professional presence.
Politically savvy, understands when to seek counsel and to involve others; results oriented change agent who is an effective business systems thinker.
Education Required: Associate's degree required; Bachelors/Masters degree preferred in related field.
Experience Required: 2 years in healthcare, hospitality or guest relations
Primary Location: Memphis, Tennessee
Facility: Saint Francis Hospital - Memphis
Job Type: Full-time
Shift Type: Days
Employment practices will not be influenced or affected by an applicantâ��s or employeeâ��s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Internal Number: 1905021047
About Saint Francis Hospital - Memphis
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.