POSITION SUMMARY:
Responsible for performing general secretarial and clerical duties in the patient care areas. Interacts with patients, families and physicians on a daily basis. Responsible for the transcription of physician orders. Assists the nursing staff in coordinating the activity of the unit. Determines priorities confidently and directs patient flow in a stressful fast paced environment, while maintaining composure and courtesy to patients and families. Oversees the orderliness of the nurses� desk areas and orders forms and other clerical supplies. May be needed to work beyond the regular tour of duty as assigned by department head or nursing supervisor.

POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience):
Completion of an approved program for unit secretaries, or equivalent experience
Strong computer and typing skills, working knowledge of medical terminology and legible handwriting
Effective oral and written communication skills in the English language
Visual and hearing senses must be adequate to assess/detect changes in human physiological condition
Ability to perform effectively in fast-paced, stressful environment
CUSTOMER SERVICE RESPONSIBILITIES:
Performs duties and conducts interpersonal relationships in a manner designed to project a positive image of the department and the hospital. Works with supervisor/manager and other members of section or department to promote a harmonious work environment. Ensures that all contacts with patients, the public, physicians and other hospital personnel are carried out in a friendly, courteous, helpful and considerate manner. Answers telephones in a prompt and courteous manner. Displays concern and provides assistance or explains procedures as appropriate to callers or in face-to-face situations. Dedicated to meeting the expectations and requirements of internal and external customers. Works with customers to identify problem areas and recommend solutions.